Shipping policy

📦 Delivery Coverage

We currently deliver nationwide within Zambia, including major cities and towns.

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⏱ Delivery Time

• Lusaka & nearby areas: 1–2 business days

• Other parts of Zambia: 2–5 business days

• Remote areas: 3–7 business days

Delivery times may vary based on product type, stock levels, and courier performance.

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💰 Shipping Fees

• Flat Rate: [Insert fee if applicable, e.g., ZMW 40 per order]

• Free Delivery: For orders above [e.g., ZMW 500]

• Shipping cost is displayed at checkout before payment.

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📍 Order Tracking

Once your order is shipped, you will receive a confirmation via SMS or email with tracking details (if available).

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❗️ Delivery Attempts

Our delivery team will contact you before attempting delivery. If unreachable, we will make up to 2 attempts. After that, the order may be returned to us.

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🔄 Returns Due to Delivery Failure

If delivery fails due to incorrect address or unavailability, we may charge additional fees for re-delivery or return.

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🤝 Questions?

If you have any questions or need help with your order, feel free to reach out